Privacy Policy

Introduction

Protecting your personal information is extremely important to us. It’s especially important for a training company like ours, as our customers trust us to handle sensitive information, including their education and medical history.

We are committed to managing your information privately and securely. If we fail to do so, not only would we lose your trust, but we could also be breaking the law.

This policy explains how we collect and process your personal information.

2. What is personal information?

Personal information refers to data that can identify an individual, such as their name, address, email, telephone number, medical and educational details. It applies to customers, employees, and suppliers. Any reference to “information” or “data” in this policy relates to personal information about a living individual.

3. What information do we hold?

We may collect and process the following types of personal information about you:

4. Where do we get our information from?

• Information you provide directly (e.g., forms, phone calls, emails).
• Information we collect from other sources or electronically via authorized websites.

5. How do we use your information?

We use personal information to:

• Comply with industry standards.
• Fulfill any other purpose agreed with you.

When applying for training, additional conditions in the application or contract may also apply.

6. Using your information in accordance with data protection laws

We are legally required to meet certain conditions before processing your personal data. We take these obligations seriously and rely on the following conditions based on the activity:

• Providing contracts & services: We process your personal data to fulfill our responsibilities and provide requested services, including online services.
• Complying with laws: We process your personal data to meet any legal obligations.

7. How long do we keep your information for?

We retain your personal data according to our internal retention policies. The duration is determined by legal, regulatory, or industry standards. If necessary, we will retain it longer if there’s a legitimate business reason.

8. Who do we share your personal information with?

We will only share your information with regulators, government bodies (e.g., HMRC), law enforcement, or fraud prevention agencies.

9. Fraud prevention

We may verify your information with fraud prevention agencies. In cases of false or inaccurate information, these agencies and law enforcement may access and use your details.

10. Transferring your data outside the EU

Your personal data will not be transferred outside the European Economic Area (EEA), unless explicitly requested with your written consent.

Please note, sending information via email is not completely secure, and you do so at your own risk. Once received, we secure it following our procedures.

11. Your rights

You have the following rights under data protection law:

1. Right to access: You can request access to the personal data we hold about you.
2. Right to rectification: You can ask us to correct inaccuracies in your personal data.
3. Right to erasure: You can request the deletion of personal data, particularly if it’s no longer needed or you withdraw consent.
4. Right to object: You can object to our processing of your data.
5. Right to restrict processing: In certain cases, you can request to limit the processing of your data.
6. Right to data portability: You can request your data in a machine-readable format or have it transferred to another organization.
7. Right to withdraw consent: You can withdraw your consent at any time if we are relying on it for processing.

12. Contacts and complaints

If you have any questions about this privacy policy or to exercise your rights, please contact our Office Manager.